"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Story by Steve Wallin on July 14, 2011
3M takes its Markets of the Future process from a cloistered analysis by corporate strategists to a global Web 2.0-enabled event, tapping the collective insight of 20,500 3Mers in over 60 countries.&n
Story by Barry K. Dayton on June 16, 2011
The Deliberatorium is a software tool designed to help organizations better harvest the knowledge and incorporate the perspectives of their members to identify solutions for complex problems, avoiding
Hack by Mark Klein on June 30, 2011
The white coat of a physician signifies a 19th century model of leadership: authoritative, unchallenged, above and beyond the ordinary. This is not who today's physicians are.
Hack by Sonja Dieterich on July 18, 2011
Most of the industrial pioneers who created “modern” management—individuals like Frederick Taylor, Frank Gilbreth, Henry Ford, Alfred Sloan, and Donaldson Brown—were born in the 19th century. These bold thinkers would no doubt be surprised to learn that their inventions, which included workflow...
Blog by Gary Hamel on April 25, 2011
In an era when recruiting and training more closely resemble “speed dating” than traditional apprenticeship, world-leading ophthalmic lenses manufacturer Essilor International pioneered th
Story by Frederic J.Leconte on May 27, 2011
Over the last decade, the Internet has had a profound impact on business. It has spawned a slew of new business models and has helped make operating models vastly more efficient. By contrast, the Web’s impact on management models has been relatively modest.
Blog by Gary Hamel on May 24, 2011
Design and implment a collaborative technology that helps you get the work done - that moves the portfolio of change projects forward ina social colaborative way!
Hack by Geoff Carss on November 7, 2011
What would it look like if the rapidly-evolving social world of Web 2.0 collided with the sterile and static corporate Intranet? What would happen if information flowed from the outside in, instead of inside out? Those are the questions at the heart of an interesting experiment unfolding at global...
Blog by Julian Birkinshaw on June 29, 2011
At one time or another, most of us have probably worked for a boss who was self-absorbed, vindictive, or just plain inept — a real-life equivalent to Dunder Mifflin’s Michael Scott. One of my first jobs was for an HR manager who thought the best way to humble a cocky new MBA was to have him spend...
Blog by Gary Hamel on May 6, 2011

Pages